Today's Closeout Shipping, Returns & Warranty
Today's Closeout supports business buyers purchasing wholesale phones and tablets. This page explains how to review a shipment, request a return or warranty claim, and what to expect once an RMA is submitted. For carrier, cutoff, and delivery details, see our Shipping Policy.
Review Your Wholesale Shipment
Inspect your shipment promptly upon arrival and keep your packing slip, invoice, and any photos of the shipment and packaging. This documentation is needed if you ever need to open a return, exchange, or warranty claim, and helps our team resolve requests faster.
Requesting Return Authorization
All returns require prior authorization — do not send products back without one. Submit your request through our RMA form before shipping anything back to us. Unauthorized returns may not be accepted or processed.
RMA Requests and Documentation
When submitting an RMA request, include your order or invoice number, the model and quantity affected, the reason for the request, and photos where applicable. Complete documentation allows our team to review your request accurately and communicate next steps without delay.
Six-Month Warranty Claims
Today's Closeout backs wholesale orders with a six-month warranty against covered defects. Warranty claims are handled separately from discretionary returns and are evaluated based on the product's condition, your documentation, and the reason provided. Reference your original order details when filing a warranty claim through the RMA form.
Product Condition and Inspection
Eligibility for any return or warranty remedy depends on the product's condition, the documentation provided, and the specific terms of your order. Devices are graded and listed under defined condition categories — see our Product Conditions page for full definitions. Items may be inspected before a remedy is confirmed, so we do not promise a specific outcome or timeline in advance.
Return Shipping and Resolution
Responsibility for return shipping is communicated during the authorization process and depends on the reason for the return; there is no blanket policy that applies to every situation. Once a return is authorized and received, our team reviews the item and documentation before confirming a resolution.
Order-Specific Terms and Customer Assistance
Your quote, invoice, and any written terms provided at the time of purchase govern your specific order, alongside the instructions issued with your RMA. If your business has a specific return, warranty, or shipping requirement, please request it in writing before placing your order so it can be confirmed in advance.
For questions about an order, an RMA in progress, or anything on this page, visit Contact Us, email info@todayscloseout.com, or call +1-347-353-1334. You can also review our FAQ or learn more About Us.